Shipping policy

SHIPPING POLICY – DOODGEWOON

Thank you for shopping with Doodgewoon. We are proud to deliver our products across South Africa.

1. Processing Times

All orders are processed within 5-7 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with tracking details.

Please note that during busy periods (such as promotions, holidays, or new launches), processing times may be slightly longer.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected delivery method.

Delivery times are estimates only and are not guaranteed.

3. Courier Services

We use trusted third-party courier partners to deliver your order. Once your parcel has been handed over to the courier, Doodgewoon is not responsible for delays caused by the courier company.

4. Order Tracking

You will receive a tracking number via email once your order has been shipped.

Please allow up to 24 hours for tracking information to update.

5. Shipping Address

Customers are responsible for providing accurate and complete delivery information.

Doodgewoon will not be held responsible for orders delivered to incorrect addresses provided at checkout.

If you notice an error in your address, please contact us immediately at doodgewoon.dg@gmail.com.

6. Failed Deliveries

If a delivery attempt is unsuccessful due to customer unavailability or incorrect details:

  • The parcel may be returned to us

  • Additional shipping fees may apply to resend the order

7. Risk and Ownership

Risk in the goods passes to you upon delivery. Once proof of delivery has been obtained, Doodgewoon cannot be held liable for lost or stolen parcels.

8. Delays Outside Our Control

We are not responsible for delays caused by:

  • Courier issues

  • Weather conditions

  • Strikes or public disruptions

  • Remote delivery locations

9. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: doodgewoon.dg@gmail.com

Thank you for supporting a proudly South African brand 🇿🇦
Doodgewoon – finding beauty in the everyday.